Shipping & Returns

Shipping

We ship your ordered tree/hedge/plant in a sturdy and specially developed shipping package to prevent damage and ensure the optimal delivery of your order.

Packages are sent via our carrier Logique from Rijssen. They specialize in transporting larger packages and handle them with care. After registering your order, you can track your order and see when it will be delivered through the Logique portal.

We may also send small packages with PostNL, and you will receive a Track & Trace from us to monitor your order.

 

Shipping Costs / Delivery Times

 

  • We charge €7,95 per order for shipping costs within the Netherlands. Orders above €75,- order value we ship for free. (Excluding pallet shipments) The delivery time for the Netherlands is 1-4 business days.

 

  • We charge €15,- per order for shipping costs to Belgium. Orders above €150,- order value we ship for free. (Excluding pallet shipments) The delivery time for Belgium is 2-6 business days.

 

  • We charge €25,- per order for shipping costs to Germany. Orders above €150,- order value we ship for free. (Excluding pallet shipments) The delivery time for Belgium is 2-6 business days.

 

Returns / Right of Withdrawal

You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have an additional 14 days to return your product. You will then be credited the full order amount, including shipping costs. Only the costs for the return from your home to the webshop are at your own expense. These costs range from €9.95 to €25 per package (depending on the package size); consult the website of your carrier for exact rates. If you exercise your right of withdrawal, the product with all supplied accessories, and if reasonably possible, in the original condition and packaging, will be returned to the entrepreneur. To exercise this right, you can contact us at [email protected]. We will then refund the due order amount within 14 days after registering your return, provided the product has been received by us in good condition.

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